Terms and Conditions
These terms and conditions govern your use of our website at www.bentonite-intl.com (this website) and associated parked domains owned by Bentonite International Ltd. (the Company). Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website and/or placing an order either online, verbally, by written communication, or by a POS system confirms your acceptance of these terms.
Contact details
Contact address:
Bentonite International Ltd.
Stafford Park
Liston
Sudbury
United Kingdom
Registered business number: 15677364
VAT registration number: GB470184988
Email: sales@bentonite-intl.com
Telephone number: 01787 207334
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping
1.16 Your order will be processed and dispatched either on the same day or the next working day at the latest.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order. We are unable to book specified delivery slots. For non-pallet loads (i.e. orders weighing less than 100kg), we use a 1-2 working days delivery service to mainland UK, excluding remote regions and islands. We are unable to book specified delivery slots. Please allow 2-5 working days for UK mainland delivery of palletised Goods.
1.18 Non-palletised Goods may be left at the recipients address without a signature except where the customer has specified at the point of ordering that it must not be left in their absence. If delivering to a workplace or public premises, the signature of any authorised person is deemed as proof of delivery. Palletised Goods always require a signature on delivery.
1.19 Costs for re-delivery or returning the Goods to our location will be passed on to the customer should the delivery be refused, re-directed or aborted. Delivery to the recipient is conditional based on access being free from obstruction and roads being suitable for lorries.
1.20 Delivery will be made to the customers' property, assuming access is suitable for a lorry and that there is a safe and level hardstanding to unload that is capable of holding the weight of the Goods. In the event that these requirements are not met, delivery will be made kerbside. It is then the customer's responsibility to move the Goods and ensure no obstruction to the highway or public rights of access. The Company accepts no liability for damages caused to driveways or recently laid surfaces.
The Company and assigned couriers shall not be liable to enter any premises, or carry the Goods up any stairs.
For palletised products, the pallet will remain with the Goods for the customer to re-use/arrange disposal of.
1.21 We recommend inspecting the delivery prior to signing for the delivery to ensure all of the expected contents are present and that the contents are undamaged. Should there be items missing or any damaged goods, please take photographs and notify the Company by email to sales@bentonite-intl.com. Your order details must be included.
Cancellations, returns and refunds
1.22 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.23 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.24 There is no charge for cancelling your order prior to despatch. Once despatched, both the original delivery charge for the order plus the return delivery charge is payable by you, the customer (unless we delivered the item to you in error or the item is damaged or defective, in which case we will exchange the product as soon as possible). We can arrange the return delivery on behalf of yourself and deduct the cost of this from the refunded amount, or you can arrange the return delivery by post or courier at your expense.
1.25 To meet the cancellation deadline, please notify us via email to sales@bentonite-intl.com or phone about cancelling the order before the cancellation period has expired.
1.26 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.27 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.28 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation and receipt of the returned goods.
1.29 You will not have any right to cancel an order for the supply of any of the following goods:
(a) the supply of goods that are made to the customer's specification or are clearly personalised.
1.30 In addition you will lose your right to cancel if you:
(a) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
These terms and conditions may be changed at any time and will be posted online.
Expressly designated legal notices or terms located on particular pages of this Website may supersede these terms and conditions.
The essence of the contract between The Company and The Customer is to provide a product and delivery service.
Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.
Statutory rights
Your statutory rights as a consumer are not affected by these terms and conditions.
The consumers statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).