Shipping
Your order will be processed and dispatched either on the same day or the next working day at the latest.
For non-pallet loads (i.e. orders weighing less than 100kg), we use a 1-2 working days delivery service to mainland UK, excluding remote regions and islands. We are unable to book specified delivery slots. Please allow 2-5 working days for UK mainland delivery of palletised Goods. For enquiries about Goods being delivered outside of mainland UK, please email sales@bentonite-intl.com.
Non-palletised Goods may be left at the recipients address without a signature except where the customer has specified at the point of ordering that it must not be left in their absence. If delivering to a workplace or public premises, the signature of any authorised person is deemed as proof of delivery. Palletised Goods always require a signature on delivery.
Costs for re-delivery or returning the Goods to our location will be passed on to the customer should the delivery be refused, re-directed or aborted. Delivery to the recipient is conditional based on access being free from obstruction and roads being suitable for lorries.
Delivery will be made to the customers' property, assuming access is suitable for a lorry and that there is a safe and level hardstanding to unload that is capable of holding the weight of the Goods. In the event that these requirements are not met, delivery will be made kerbside. It is then the customer's responsibility to move the Goods and ensure no obstruction to the highway or public rights of access. The Company accepts no liability for damages caused to driveways or recently laid surfaces.
The Company and assigned couriers shall not be liable to enter any premises, or carry the Goods up any stairs.
For palletised products, the pallet will remain with the Goods for the customer to re-use/arrange disposal of.
We recommend inspecting the delivery prior to signing for the delivery to ensure all of the expected contents are present and that the contents are undamaged. Should there be items missing or any damaged goods, please take photographs and notify the Company by email to sales@bentonite-intl.com. Your order details must be included.